FAQs
Q: What is The Yamba Shop?
A: The Yamba Shop is an online store dedicated to celebrating the beauty and charm of Yamba through unique merchandise and souvenirs. Whether you're a local, a visitor, or just someone who loves Yamba’s coastal vibe, we offer a variety of products designed to capture the spirit of this special place.
Q: Do you have a physical store?
A: Currently, we operate as an online store, but we are working on partnerships with local businesses to make our products available in shops, cafes, and restaurants around Yamba.
Q: Do you offer custom merchandise?
A: Yes! We are exploring custom designs for local businesses who want to sell exclusive Yamba-branded products in their stores. If you’re interested, feel free to contact us.
Ordering & Payment
Q: How can I place an order?
A: Ordering from The Yamba Shop is easy! Simply browse our online store, add your favorite items to the cart, and proceed to checkout. We’ll handle the rest!
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options to ensure a smooth and safe checkout experience.
Q: Can I modify or cancel my order after placing it?
A: If you need to make changes to your order, please contact us as soon as possible. Once an order is processed, modifications or cancellations may not be possible.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship across Australia and are working on expanding to international destinations soon.
Q: How long does shipping take?
A: Standard shipping within Australia takes approximately 3–7 business days, depending on your location. You’ll receive tracking information once your order is on the way.
Q: How much does shipping cost?
A: Shipping costs vary based on your location and order size. You can view the shipping rates at checkout before completing your purchase.
Q: Can I track my order?
A: Yes! Once your order is shipped, we will send you a tracking number so you can follow your package’s journey.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery, as long as the item is unused and in its original packaging. Customers are responsible for return shipping unless the item is damaged or incorrect.
Q: Can I exchange an item?
A: Yes! If you ordered the wrong size or design, we’d be happy to help with an exchange. Contact us, and we’ll guide you through the process.
Q: What if my order is damaged or incorrect?
A: If you receive a damaged or incorrect item, please contact us immediately with photos, and we’ll arrange a replacement or refund.
Wholesale & B2B Partnerships
Q: Do you offer bulk orders or wholesale pricing?
A: Yes! We are actively looking to partner with local businesses, shops, and cafes to provide them with custom Yamba-themed merchandise for resale. Contact us for more details on bulk orders and wholesale pricing.
Q: Can I request a custom design for my business?
A: Absolutely! If you're a business owner looking for exclusive Yamba-branded designs to sell in your store, we’d love to collaborate. Reach out to discuss your ideas.
Customer Support & Contact
Q: How can I get in touch with you?
A: You can contact us via email or our website’s contact form. We’re always happy to assist with any inquiries or special requests.
Q: How can I stay updated on new products and promotions?
A: Follow us on social media and subscribe to our newsletter for the latest product launches, exclusive discounts, and updates about The Yamba Shop.